If you change your mind, you may return your purchase for exchange or refund within 14 days without giving a reason. However, products must be returned unused in their original condition and we will not cover your costs in returning the goods to us. Postage for returning goods is therefore your responsibility.
If the goods you receive are faulty please return them to us in their original packaging which clearly shows the batch number and expiry date and we will replace them, or refund the cost of the goods and carriage.
Please send your return and clearly label all returns to 'Returns Department' providing us with your:
Daytime telephone number
Reason for Return
Action you require i.e. Exchange or Refund
We recommend that you obtain proof of postage.
Refunding of money: Please allow 10 working days for your account to be credited. This is due to the process of refunding and not any delay on our part.
Payment for goods accepted in Pound Sterling (£)
Earex® is distributed in the UK by:
G.R. LANE HEALTH PRODUCTS LIMITED
G. R. Lane Health Products Ltd.,
a company registered in England, number 843899.
Registered Office: Sisson Road, Gloucester, GL2 0GR.